How Do I Return My Order?
To begin with, first email [email protected] to notify us that you wish to return all or part of your order. Do this within 60 days from the day after your order arrived, prior to posting the item back to us. We will then give you the returns number which will confirm that we have been notified correctly. This number should be quoted on your returns slip or covering letter when you post the item back to us – as without this we cannot process your return.
Please make sure that goods arrive back with us undamaged within 14 days of you originally receiving the returns number. When you return the goods to us we recommend you use a service that provides you with proof that the goods have been delivered back to us.
We may sometimes ask you to return an item directly to the manufacturer and we will advise you regarding this when you contact us for the returns number.
Your refund will be processed within 14 days of the date on which we receive the items back into our warehouses. Refunds will be made to the same payment method used to place the original order.
If you think you might want to return any goods, please don’t use them outside or test them in a way that you wouldn’t be able to in a shop. If you handle the goods in any way which you wouldn’t otherwise be able to in a shop, and the goods are devalued as a result, we retain the right to deduct an amount considered equal to the diminished value of the handled goods from your final refund amount. If the product is sealed in see-through plastic that allows you to examine the contents as you would in a shop, please don’t open the packaging. Otherwise, don’t hesitate to inspect the goods, but please don’t damage or dispose of the packaging until you’re sure you want to keep it.
Our returns address is:-
Unit 14 Calves Lane Yard, Bellswood Lane, iver, Buckinghamshire, SL0 0LU
Email: [email protected]