Call us on 0800 44 88 123 or email us at [email protected]
Order cut-off times?
Orders placed before 1:30pm (Mon-Fri) will be processed the same day and aimed to be dispatched the same working day (subject to being in stock at our Buckinghamshire Distribution centre). Any items dispatched directly from our suppliers may require an extended delivery date, this will be advised by a member of our sales team shortly after you place your order.
Orders placed after 1:30pm or at the weekend will dispatched the next working day.
How will my order arrive?
All orders will be packaged and dispatched as either a parcel, number of parcels or on a pallet. Once you go to the checkout page and enter your postcode, the most cost effective delivery option will automatically be selected from our database of shipping methods and it will tell you how your order will arrive and confirm the Zone and price you will pay for delivery.
Can I track my order?
Both our standard size parcels and Large parcels can be tracked on their journey through either the ParcelForce or TNT Network, please contact our sales team to obtain your tracking number (it will only be available once your parcel has been dispatched, you will receive a dispatch confirmation email).
If your order is being sent through our pallet network we will unfortunately will not be able to provide you with a tracking number, however we will be able to give you an update on the order upon request. On the day of delivery we will be able to give you 1-2 hour window. As with all deliveries this is only an anticipated time-frame, we will not be held liable for late deliveries due to measures beyond our control. (i.e. Traffic delays & poor weather conditions).
Our standard size parcels will be delivered with ParcelForce UK and are all Next Working Day deliveries. If you would like to delay your delivery for a specific day or can only accept a Saturday delivery please call a member of our sales team and they will be able to process your order over the phone.
ParcelForce UK operate between 7am and 6pm. ParcelForce will not leave a parcel without a signature, if no one is home they will leave a calling card for you to be able to contact your local depot and arrange a suitable day/time for re-delivery.
Our 'Large' sized parcels will be delivered with TNT and are also a next working day service. TNT's operating times are 8am - 6pm.
Please note on next day deliverers we shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. For example delivery companies being delayed due to traffic incidents, breakdowns or weather conditions.
On Large quantity size orders or heavy/ bulky products, these orders are usually sent out palletised. On pallet deliveries our delivery lorries will require good access to site, an open, flat, hard-standing space for offload, with use of a tail lift. Please provide us with an up to date contact number to pass over to the delivery company to contact you if there is any issues with delivery or to make you aware of drop off time. If you have any site access issues or wish to pass over directions to site please contact us at time of ordering.
Delivery Left Safe and Accepting/Signing for Deliveries
If you are not home or on site at time of delivery our courier service will attempt to leave the order in a safe place on the site or with a neighbour. (Excluding Standard sized Parcels sent with ParcelForce UK)
When signing for the order please inspect before accepting, if goods are received damaged, you must inform the delivery driver immediately and ensure that this is added to your signed proof of delivery - If you notice damage to goods delivered that you didn't inform the driver, please notify us with 24 hours of receipt and email photography's of the damage to [email protected] Or if you believe a parcel or part of your order to be missing, please sign for the delivery as a partial delivery and notify us straight away to investigate. Any orders reported after 24 hours from receiving damaged, partially missing or signed for as undamaged and or all received we will endeavour to help rectify the situation but no guarantee is offered due to the acceptance of the goods at time of delivery.
Delayed Delivery & Failed Delivery
We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. For example delivery companies being delayed due to traffic incidents or weather conditions.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.
If for any reason the purchaser or delivery addressee fails to accept delivery of any of the goods, or The Ideal Garden Shop is unable to deliver the goods on time because the buyer has not provided appropriate instructions, personnel, documents, vehicular access, licences or authorisations:
1) Risk associated with the Goods shall pass to the Buyer.
2) The Ideal Garden Shop may store the Goods until re-delivery, whereupon the Buyer shall be liable for all related costs and expenses (including, without limitation, original and re-delivery charges, storage and insurance).
Products that are made to order or not stocked at The Ideal Garden Shop Distribution Centre may have a longer delivery and lead times. Please contact a member of our sales team on 0800 44 88 123 if you have any other questions.
The Legal Stuff
When you place an order, you will receive a confirmation e-mail. This e-mail does not constitute acceptance amounting to a contract; acceptance takes place when the product is dispatched, until which time theidealgarden.com are entitled to withdraw the offer.
TheIdealGarden.com will not be liable for any loss caused to you by late delivery and will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions.
For further information regarding all aspects of TheIdealGarden.com’s contracts with customers please see our full Terms & Conditions