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The following is for guidance only and does not affect the Terms and Conditions.
We want you to be delighted with your order, so if you are unhappy with your goods you can return any item in its original condition, for any reason within 30 days of receipt of goods for a replacement or a refund. Transit damages and shortages must be notified within 48 hours.
Please note that if you are returning an item which is not faulty or damaged, only not suitable, then you are liable for the delivery charge to return the item to us and a 20% re stocking fee. We can arrange a collection (please call customer services on 01753 653715 to establish the cost for return of your order) or you can send the order back via the post office.
All items must be returned to us before a refund or replacement is issued.
Refunds will be issued within 7 days of us receiving the goods back from you.
This does not affect your statutory rights as a consumer.
HOW DO I RETURN SOMETHING TO THE IDEAL GARDEN?
If we have made an error with your delivery or you wish to return an item for any reason, please call our customer services department on 01753 653715 or contact us using our online form and we will organise for your parcel to be collected and a replacement or refund processed.
For further information regarding all aspects of TheIdealGarden.com’s contracts with customers please see our full Terms and Conditions.